Values & Standards
At VGW, we are committed to being responsible corporate citizens, consistently going above and beyond to set the gold standard for excellence in our industry.
OUR VALUES
Our values serve as the guiding principles for VGW, shaping every decision, action, and interaction.
We hold ourselves to the highest standards of honesty, respect and integrity, ensuring accountability in everything we do. As responsible corporate citizens we have stringent policies and player protections covering responsible social gameplay, data security, anti-money laundering, and fraud.
Our players are our number one priority. We strive to deliver a safe and positive player experience that is focused on fun and entertainment. We are serious about our responsibility to our players and responsible social gameplay is embedded in our culture.
Our founder started VGW with a passion for games; a passion that continues to underpin everything we do. We harness this dedication, combining it with technology and creativity to keep VGW at the cutting edge of online social games, providing a free-to-play experience our players love.
Our success is a team effort. At VGW, we collaborate, support and motivate each other to work toward our mission of becoming the biggest gaming company in the world. By focusing on the creation of amazing interactive experiences for our players, we aim to empower everybody to achieve their goals and contribute to our shared success.
RESPONSIBLE SOCIAL GAMEPLAY
We pride ourselves on creating not only the best games, player experiences and entertainment, but also ensuring this is done safely and responsibly.
We take Responsible Social Gameplay (RSG) incredibly seriously and put it at the core of everything we do. Our goal is to exceed industry standards and operate at a best practice level to meet our duty of care to our players while delivering a fun and entertaining experience.
Our RSG tools
Our players have access to a variety of readily available tools to aid in regulating their play, such as purchase limits, and options to permanently close their account, take a break or set account self-exclusion.
Additional RSG Initiatives
Additional RSG initiatives also include:
- Mandatory training for all staff on RSG to ensure understanding and effective support for players in maintaining a positive play experience.
- Comprehensive RSG policy, publicly available, covering key topics such as principles of gameplay and tips for safe gameplay.
- Links to self assessments and contact information for relevant support services.
FAIRNESS & PROTECTIONS
In addition to our RSG standards and initiatives we have strict and industry-leading checks and processes to ensure fairness and protections for our players. This includes:
- Making use of Random Number Generators in games, which ensure our number sequences are unpredictable, non-repeatable and uniformly distributed, upholding the highest standards of fairness and integrity.
- Implementing robust measures and sophisticated technology for age checks and verification to ensure our games are limited to 21-plus players.
- Providing a robust complaints and disputes process, including access to an independent review, which ensures players’ concerns are addressed fairly and transparently.
- Enforcing strong security and data protection measures, ensuring General Data Protection Regulation (GDPR) compliance and safeguarding player data.
FINANCIAL CRIME COMPLIANCE
VGW has stringent policies including data security, anti-money laundering, and fraud.
This includes, but not limited to:
- Maintaining best-in-class Anti-Money Laundering (AML), sanctions and ‘Know Your Customer’ processes and governance frameworks.
- Having well-resourced and dedicated teams of professionals globally who are solely focused on ensuring adherence to our anti-financial crime compliance program which is designed around US and European Union standards for AML compliance.
- Upholding a robust global sanctions compliance program aligning our operations with all applicable sanctions regimes.
- Utilising comprehensive due diligence measures and multi-layered technology solutions which enables us to maintain a trusted and secure environment across our platforms.
- Annual independent program reviews by leading external firms both in the US and EU.
SECURE PAYMENTS
We prioritise the security and safety of our players, which is why we only partner with leading and trusted payment providers.
Additionally, as a merchant serving customers in the United States (US), we are required to comply with strict regulatory standards, including:
- Payment Card Industry Data Security Standard (PCI DSS): any merchant that processes, stores, or transmits cardholder data must comply with PCI DSS, which defines security requirements to ensure secure payment transactions.
- Payment and card networks: merchants must follow network-specific rules and standards, including fraud monitoring and reporting.
- Federal Trade Commission and Consumer Protection Laws: merchants are required to comply with these regulations, which protect consumers from unfair, deceptive, or fraudulent business practices.
- State-Level Money Transmitter Licenses: US state-based Money Transmitter License holders, such as payment providers, impose certain obligations on the merchants they service to ensure compliance with state and federal financial regulations.